One Touch

Last updated: September 25, 2026

1. Returns — Not Applicable

One Touch is a hosted software service delivered over the internet. We do not sell, ship, or deliver any physical product, so there is no return process, no return shipping address, and no restocking fee. This policy covers refunds of subscription fees only.

2. Cancellation Is Not the Same as a Refund

These are two different things, and it helps to be clear about which one you need:

• Cancelling stops future charges. You keep your paid features until the end of the billing period you have already paid for, then your salon moves to the Free plan. There is no cancellation fee and no minimum contract.
• A refund returns money for a charge that has already been taken.

To cancel, open your dashboard and click Manage Billing, then cancel in the Stripe billing portal that opens. Cancelling by itself does not trigger a refund.

3. Standard Policy

Subscription fees are billed in advance for the month ahead and are non-refundable for partial months. If you cancel midway through a paid month, you keep full access for the remainder of that month rather than receiving a pro-rated refund.

The Free plan costs nothing, so there is never anything to refund on it.

4. When We Do Issue a Refund

We review every request in good faith, and we will normally refund in these situations:

• Duplicate charge — you were billed more than once for the same period.
• Charged after cancelling — a payment was taken after you had already cancelled.
• Unauthorised charge — someone billed your card without authority.
• Extended outage — a paid feature was unavailable for a sustained period because of a fault on our side.
• Accidental purchase — you subscribed by mistake and tell us promptly, before making real use of the paid features.

We generally do not refund because a plan went unused during a month, or because you changed your mind late in a billing period that you had full access to. In those cases, cancelling stops the next charge.

5. How to Request a Refund

1. Email support@1touchsalons.com within 30 days of the charge.
2. Include your salon name, the date and amount of the charge, and the email address on the account.
3. Tell us briefly what happened, so we can check it against our billing records.

We aim to respond within 3 business days. If we need more information we will ask; if we approve the refund we will confirm it by email.

6. How Refunds Are Paid

Approved refunds are returned through Stripe to the original payment method — we cannot send a refund to a different card, to a bank account, or as account credit. Once issued, the money typically appears within 5–10 business days, depending on your bank or card issuer. That timing is controlled by your bank, not by One Touch.

7. Failed Payments

If a monthly payment fails, Stripe retries it. Access to paid features may pause until a payment succeeds. Your salon listing, bookings, staff, and customer records are not deleted while a payment is outstanding.

8. Before You Dispute a Charge

If you believe a charge is wrong, please email us first. We can almost always resolve billing mistakes faster than a card dispute, which typically takes your bank several weeks to process. Contacting us does not affect your right to raise a dispute with your bank afterwards if you are not satisfied.

9. Your Legal Rights

Nothing in this policy limits or removes any refund or cancellation right you have under applicable law, including mandatory consumer-protection rules in the state where your salon operates.

10. Changes to This Policy

We may update this policy from time to time. The version in force is the one published on this page at the time of your charge, and we will update the "Last updated" date above whenever it changes.