One Touch

Last updated: September 25, 2026

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the One Touch platform operated by One Touch Inc. ("Company," "we," "us," or "our"). By creating an account or using our Service, you agree to these Terms in full.

2. Description of Service

One Touch provides a salon and spa management platform including:

• Online business listing and booking pages for salon owners
• Appointment scheduling and staff management (Pro and VIP plans)
• AI-assisted booking by text message and by phone (Pro and VIP plans)
• Client relationship management tools (Pro and VIP plans)
• SMS notification services via Twilio
• Multi-location management (VIP plan)

3. Account Registration & Salon Claiming

To use One Touch, you must claim your salon listing by verifying ownership through your state cosmetology license number, a one-time code sent to your business phone, or a verification link sent to your email.

• You must provide accurate and complete information
• You are responsible for maintaining the security of your account
• Only the licensed salon owner or authorized representative may claim a listing
• One Touch reserves the right to verify ownership claims

4. Free Plan

The Free plan is provided at no cost and includes a verified public listing, basic profile, and gallery features. One Touch reserves the right to modify or discontinue free features with reasonable notice. The Free plan does not include the Staff App, AI booking, or CRM features.

5. Paid Plans & Payments

One Touch offers the following paid subscriptions, billed monthly:

• Pro — $49/month. Staff App, fair-turn queue, online booking, customer CRM, AI text and voice booking (180 AI bookings per month, pooled across text and voice), a dedicated AI phone number, and a custom store URL.
• VIP — $99/month. Everything in Pro, plus 360 AI bookings per month, multi-location management, and priority support.
• Terminal add-on — $19.99/month per location, available on paid plans.

By subscribing:

• You authorize One Touch to charge your payment method on a recurring monthly basis until you cancel
• Payments are processed securely through Stripe; One Touch does not store your card details
• You may cancel at any time from your dashboard — cancellation takes effect at the end of the current billing period, and you keep access until then
• Fees are non-refundable for partial months, except where required by law
• Prices may change with 30 days notice

Cancellation and service-delivery details are set out in our Store Policy, and refunds are governed by our Refund & Return Policy. Both form part of these Terms.

5a. AI Booking Limits

Paid plans include a monthly allowance of AI-assisted bookings, shared between text (SMS) and voice: 180 per month on Pro and 360 per month on VIP, together with a daily safety limit that exists to prevent runaway usage. When an allowance is reached, AI booking pauses for the remainder of that period and booking requests are handed to your staff; all other plan features continue to work. Allowances reset each calendar month and do not roll over.

6. SMS Terms

By providing your phone number, you consent to receive SMS messages from One Touch including appointment confirmations, booking reminders, and account alerts. Standard message and data rates apply. You may opt out at any time by replying STOP.

As a salon owner using One Touch, you agree to obtain proper consent from your clients before sending them SMS notifications through our platform.

7. User Content

You retain ownership of content you upload (photos, descriptions, service information). By uploading content, you grant One Touch a non-exclusive license to display and use that content to provide the Service. You represent that you have the right to upload all content and that it does not infringe any third-party rights.

8. AI Features & Data

One Touch uses AI to answer customer text messages and phone calls on your salon's behalf and to create bookings from those conversations. AI can misunderstand a caller or a message. You remain responsible for reviewing and honouring the bookings that appear in your dashboard, and One Touch does not guarantee that every AI-handled conversation results in a correct or completed booking. AI voice conversations are currently handled in English; AI text replies are available in English and Vietnamese.

Conversation content is processed by third-party AI providers solely to deliver these features. One Touch does not guarantee any specific revenue outcome from using AI features.

9. Prohibited Uses

You may not use One Touch to:

• Claim a salon listing you do not own or are not authorized to manage
• Violate any applicable laws or regulations
• Transmit spam or unsolicited communications to clients
• Reverse engineer or attempt to extract our AI models or algorithms
• Use the Service for any purpose that competes with One Touch

10. Limitation of Liability

To the maximum extent permitted by law, One Touch shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the 3 months preceding the claim.

11. Termination

Either party may terminate this agreement at any time. One Touch may suspend or terminate your account for violation of these Terms. Upon termination, your access to the Service will cease, but your data will be retained for 90 days before deletion.

12. Governing Law & Where We Operate

One Touch is operated from Houston, Texas. These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles, and any dispute not resolved informally shall be brought in the state or federal courts located in Harris County, Texas.

The Service is offered to salons in every state listed in our directory — currently Texas, California, Florida, and Virginia, together with any additional state we add over time. Choosing Texas law does not remove any right you have that cannot be waived under the mandatory consumer-protection laws of the state where your salon operates, and it does not change your own obligations: you remain responsible for complying with the cosmetology licensing, employment, and business rules of your state.

13. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the new Terms. We will notify you of material changes via email or in-app notification.