One Touch

Customer Support

Last updated: September 25, 2026

Contact Us

Email support

We reply to every message. Billing and account questions are answered within 3 business days; most other questions sooner.

Mailing address

One Touch Inc.
14915 Pebble Bend Dr.
Houston, TX 77068
United States

Booked an appointment at a salon? Please contact that salon directly to change or cancel it. One Touch provides the booking software, but each salon manages its own schedule — we cannot move or cancel your appointment for you. The salon's phone number is on its One Touch listing page.

Billing & Plans

How do I upgrade to Pro or VIP?

Open your One Touch dashboard, scroll to the upgrade section, and choose Upgrade to Pro or Upgrade to VIP. You will be taken to Stripe to enter your payment details. Your new features unlock as soon as the payment is confirmed.

How do I cancel, or switch between plans?

In your dashboard, click Manage Billing. That opens the Stripe billing portal, where you can cancel, change plan, or update your card.

If you cancel, you keep your paid features until the end of the period you already paid for, then your salon moves to the Free plan. Your listing, bookings, and customer records stay in place. Full details are in our Store Policy.

Can I get a refund?

Subscription fees are charged in advance and are not refunded for partial months. We do review refund requests in good faith — for example, if you were charged after cancelling or charged twice for the same period. Email us within 30 days of the charge with your salon name and the charge date. See our Refund & Return Policy for the full policy.

What are the prices?

Free — $0. Verified public listing and basic profile.
Pro — $49/month. Staff App, fair-turn queue, online booking, CRM, AI text and voice booking, a dedicated AI phone number, and a custom store URL.
VIP — $99/month. Everything in Pro, with double the AI booking capacity, multi-location management, and priority support.
Terminal add-on — $19.99/month per location.

Account & Setup

How do I claim my salon?

Find your salon on One Touch and choose to claim it. You can verify that you own it using your state cosmetology license number, a one-time code sent to your business phone, or a verification link sent to your email. Only the licensed owner or an authorised representative may claim a listing.

I can't sign in / I forgot my password

On the sign-in screen, switch to Sign In and use the Forgot password link to have a reset email sent to you. If you originally signed up with Google, use the Google button instead of a password. If you still cannot get in, email us and include the salon name and the email address you signed up with.

How do I add my staff?

In your dashboard, open the Staff section and add the staff member's mobile number. They receive a text message with an invite code. They then open the staff app link, enter that code, link an email or Google account, and set a 4-digit daily PIN. Staff cannot join without the code you send them.

How do I add photos or change my services?

Everything is edited from your dashboard. Click any photo placeholder to upload an image — it saves immediately, with no save button. Services are chosen from our catalogue and you can adjust the price of each one inline.

AI Booking

How does the AI phone number work?

When you subscribe to a paid plan, a phone number is set up for your salon automatically — there is nothing to configure. When a customer calls or texts that number, the AI answers, explains your services and hours, and can book an appointment straight into your dashboard. Bookings made this way appear alongside every other booking.

What happens when I reach my AI booking limit?

Paid plans include a monthly allowance of AI bookings shared between text and phone: 180 per month on Pro and 360 per month on VIP. There is also a daily limit that exists only to stop runaway usage — normal salons never reach it.

When the monthly allowance runs out, AI booking pauses and callers are asked to hold for your staff instead. Every other feature keeps working. The allowance resets at the start of each calendar month and does not roll over. If you need more capacity, email us.

What languages does the AI speak?

AI text and SMS replies work in English and Vietnamese. AI phone calls are currently handled in English only. Your owner dashboard and the staff app are available in English, Vietnamese, and Spanish.

The AI made a mistake on a booking

AI can mishear a caller. Every AI booking appears in your dashboard where you can edit, reassign, or cancel it like any other appointment. If you are seeing repeated mistakes, email us with the salon name and roughly when the call happened so we can look into it.

Also useful

Store Policy · Terms & Conditions · Privacy Policy · Refund & Return Policy

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